• Exactly what type of papers are your cards printed on?
• I love the idea of choosing to have my cards printed on Metallic paper, where do I select this option?
• Do you offer samples of your card products?
• Can you convert my image to Black & White or Sepia (brown tone)?
• My image is a little dark. Can you do anything to improve it?
• How do I order?
  
• Can I send you a print?
• Can I give you some ‘Special Instructions’ regarding my image or card order?
• Do you offer a Hard Copy Proof or Sample Card?
• How long does it take to get my order?
• What is the “Extra Postage” on some of your cards indicating?
• Do you ship internationally?
• Is the color of the card design and image going to match exactly what I see on my computer monitor?
• I had my photos taken professionally, can I still use them for my design?
• How can I place a re-order?
• I just submitted my order, but realized I forgot to add one specific line of text. What should I do?
• When I created my card my text was perfect, but what I received is incorrect. What are my options?
• What is your refund policy?

I love the idea of choosing to have my cards printed on Metallic paper, where do I select this option?
Metallic photo paper is very popular and it really gives your card a unique look. You will be given paper (and envelope) options as soon as you choose your card, simply choose "Metallic" from the drop down menu. Please note that only a select group of our card styles are available in Metallic, so please read the ‘About this Card’ preview section before ordering to make sure the card style you like is offered in Metallic.
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With so many options, I just can't decide which style card to order!
Do you offer samples of your products?  
Of Course! Simply choose the Printed Proof option from the pull down attribute, each printed proof sample is $9.99. We'll just print 1 card and place the rest of the order on hold until we hear back from you with approval or modifications. Or choose an e-mail proof for $4.99. If you have questions please call us at 1-866-929-9968 (M-F 8a-5p CST).
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Can you convert my image to Black & White or Sepia (brown tone)?
Yes, simply select the effect you desire from the "Image Options" dropdown after you’ve created your card. The treatment will be applied before your card is printed by our artists.
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My image is a little dark. Can you do anything to improve it?
Our graphic artists will review EVERY image and make complimentary improvements to color and brightness so your
image(s) will look their very best. We will also remove red-eye from your photo(s) at no charge. Unfortunately, we are unable to enhance images that are provided to us as low resolution, pixelated, or in overall poor quality (blurry, out of focus, flash problems etc…).
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How do I order? I have never uploaded a photo.
Our ordering process is fun and easy! View uploading and ordering instructions.
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Can I send you a print? I do not have a digital file.
Unfortunately, we do not accept prints or negatives. All images must be in digital format.
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Can I give you some ‘Special Instructions’ regarding my image or card order?
Of course. Please do so in the area titled ‘Special Instructions’ when completing your order. If your order is already submitted, simply call us at 1-866-929-9968 (M-F 8a-5p CST).
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What type of proofs do you offer?
Printed Hard Copy Proof: To receive a printed proof, simply order a quantity of 1 and complete the order with shipping etc. We will produce the card and mail it to you - allowing you to examine color choices and paper textures. We send a $10 shipping credit certificate along with your printed proof to offset the shipping costs on your final order. Instructions for modifications and final ordering are included with your proof.

E-mail Proofs: To receive an e-mail proof, order your ENTIRE QUANTITY of cards and complete the ordering process with shipping etc. To select an e-mail proof, find the Optional Proof Method pull-down menu on your produce 'options.asp' page. The fee for a low-resolution e-mail proof is $4.99 per card and will be sent to the email address you provide at check out. Your order on hold, so respond quickly once you have received it (within 48 hours of ordering) so we can create your whole order in time for your event! Then your entire order is paid for and can be easily printed once we receive your approval.

NOTE: Make sure to check your e-mail SPAM/JUNK filter to approve www.paper-moments.com as a sender.
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How long does it take to get my order?
Greeting Card Orders are shipped out within 2 business days. Wall Art and Gift Orders ship out within 5 business days. You select the shipping method that meets your needs when completing your order. We have several shipping options available. Therefore, depending on what shipping method is chosen, you could have your order in quite quickly! View shipping options and costs.
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What is the “Extra Postage” on some of your cards indicating?
Most of our cards are standard sizes and qualify as one stamp First-Class Mail^®.  However, square styles are NOT a standard postage size and will require additional postage. Please visit www.usps.com to verify current postage rates. Click here to view pricing information.
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Do you ship internationally?
Unfortunately, at this time we do not ship internationally.
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Is the color of the card design and image going to match exactly what I see on my computer monitor?
As professional photofinishers, we pride ourselves on understanding color. We will review every image and check color - paying special attention to skin tones. Any necessary color adjustments will be made at no charge. Therefore, the image you see on your printed cards may not match the prints you have made prior – it will likely look better!

All computer monitors have different color calibration, therefore your printed card may not match what you see on your monitor. We can assure you that our equipment is frequently updated and checked for color accuracy.
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I had my photos taken professionally, can I still use them for my design?
You may use professional photos ONLY if you own the copyrights to them. Your photographer may have provided the high resolution files on CD/DVD for reproduction and use. If you are not sure if you own the images, we strongly recommend asking your professional photographer for a signed COPYRIGHT RELEASE form. If a professional looking image comes into question at our lab, we will contact you for copyright verification before producing your order. Misuse of copyrighted images is strictly prohibited.
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"I need more copies of my son’s birth announcements."
How can I place a re-order?
To order additional copies of your project, simply visit the "Reorders" page by clicking the link on the left side of the page. There you will be prompted to enter your email address, be sure to use the one you entered when you placed your order. If you are experiencing issues please call our Customer Service department at 1-866-929-9968 (M-F 8a-5p CST). We will need your NAME & ORDER NUMBER from your original order which is listed on your confirmation email and packing receipt.
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I just submitted my order, but realized I forgot to add one specific line of text. What should I do?
No problem. Just contact us within the first 24 hours that your order was placed and we will make the text change for you at no additional charge.
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When I created my card I double checked my text and knew it was perfect, but what I received is incorrect. What are my options?
In this case, we will happily reprint your order at absolutely no charge as the error appears to be our fault. If however the error was yours or you forgot something; we will still be happy to reprint your order at a 50% discount plus shipping.
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We strongly recommend careful proofing of your card before placing your order. By submitting your order you are accepting responsibility for its creation and contents. We also offer a Hard Copy Proof for $5 if you want to see exactly what your printed piece will look like. Please see Support for more information.
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What is your refund policy? 
Because our products are completely customized, we are unable to offer refunds. PLEASE VIEW OUR SUPPORT PAGE FOR MORE INFORMATION. Quality control is our number one priority and every order is scrutinized for accuracy before it is shipped.
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